Refund policy

Return and Refund Policy

 

At MyBeachStar, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and promotional items (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or altered by the customer.

  • Items returned without their original packaging.

  • Gift cards.

  • Clearance, final sale, or discounted items (unless defective or required by law).

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos of the product and packaging.

If your claim is approved, we will offer a replacement, a full refund, or another appropriate solution at no additional cost.

4. How to Start a Return

To request a return, please contact our customer support team with your order details.

If your return is approved, we will provide instructions on how and where to send your item.

Items returned without prior authorization may not be accepted.

5. Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact us before returning your item.

7. Return Shipping Costs

  • If the return is due to a change of mind or an ordering mistake, the customer is responsible for return shipping costs.

  • If the return is due to our error, or because the item is defective or damaged, we will cover the return shipping costs where applicable.

8. Order Cancellations

Orders may be canceled or modified only before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the item, subject to this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment method.

  2. Contact your credit card provider or bank, as refunds may take additional time to appear.

  3. If you still have not received your refund, please contact our customer support team.

10. Policy Updates

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return or refund, please contact us through the contact information provided on mybeachstar.com.

Thank you for shopping with MyBeachStar. We appreciate your trust and are committed to providing you with a great shopping experience.