Refund Policy

Refund Policy At MyBeachStar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must: Be unused and in its original condition. Be returned in the original packaging. Include all accessories, manuals, and any promotional items received with the product. Be accompanied by proof of purchase or order confirmation. Items returned without prior authorization may not be accepted. Non-Returnable Items The following items cannot be returned or refunded: Products that have been used, damaged, or altered by the customer. Items returned without original packaging. Gift cards. Clearance or final sale items (if applicable). Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error or a defective product. Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include: Your order number A description of the issue Clear photos or videos showing the damage or defect We will review your claim and, if approved, provide a replacement or full refund at no additional cost. Exchanges We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team before returning your item. Return Shipping If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs. If the return is the result of our mistake (such as receiving the wrong item or a defective product), we will cover the return shipping costs. Order Cancellations Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled. You may request a return after receiving the item in accordance with this Refund Policy. Late or Missing Refunds If you have not received your refund after the expected processing time: Check your bank account or payment method. Contact your credit card provider or bank, as processing times may vary. If you still have not received your refund, please contact our customer support team. Contact Us If you have any questions about this Refund Policy or need assistance with a return or refund, please get in touch with us through the contact information provided on mybeachstar.com. We appreciate your business and thank you for shopping with MyBeachStar.